AI process orchestration
The control tower for your processes.
People, AI agents and systems on the same case, under control. Every case moves forward and every decision can be proven.
- Requests and complaints (PQR)
- Document validation
- Onboarding
- Credit
- Custom operations
Operations controlProcess · Document validationConceptual representation based on product capabilities.
Understands content, intent and documents.
Coordinates rules, people, agents and systems.
Proves every step, decision and piece of evidence.
Improves with a trace that shows where to act.
Problems we solve
Start with the process that is losing time, context or control today.
eCatch turns well-known needs into configurable solutions. You do not need to figure out which module to buy first: the starting point is the outcome your operation needs.
Citizen and customer service
Requests and complaints (PQR)
Give every request an owner, a deadline and a response.
See how it is implementedComplete and consistent documents
Document validation
Centralize validation and separate the exceptions.
See how it is implementedOnboarding people and companies
Onboarding
Guide every onboarding without chasing documents.
See how it is implementedOrigination and file preparation
Credit factory
Organize the application before it reaches a decision.
See how it is implementedConfigurable flows
Document processes
Turn scattered work into a governable process.
See how it is implementedImplementation templates
A visible starting point for every solution.
Explore the problem, the expected result and the initial journey. The template is then adjusted to your rules, participants and integrations.
Citizen and customer service
Give every request an owner, a deadline and a response.
When a request or complaint arrives through several channels, the real risk is not receiving it: it is losing the context, the deadline or the evidence of what was answered.
A traceable operation from filing to closure, with queues by responsibility and alerts on work that needs attention.
- 1
File
- 2
Classify
- 3
Assign
- 4
Resolve
- 5
Respond and close
Complete and consistent documents
Centralize validation and separate the exceptions.
Reviewing documents manually mixes simple cases with exceptions, multiplies returns and makes it hard to explain why a validation was accepted or rejected.
A flow that receives, recognizes, validates and routes to human review only what truly needs judgment, preserving the evidence of the result.
- 1
Receive
- 2
Recognize
- 3
Validate rules
- 4
Review exception
- 5
Deliver result
Onboarding people and companies
Guide every onboarding without chasing documents.
Onboarding stalls when information arrives incomplete, approvals live in email and no one has a single view of progress.
A visible journey to request data, validate documents, manage approvals and know what is missing before activating the relationship.
- 1
Request data
- 2
Receive supporting documents
- 3
Validate
- 4
Approve
- 5
Activate
Origination and file preparation
Organize the application before it reaches a decision.
A credit factory loses capacity when documents, validations, analysis and corrections do not share the same file or the same priority.
Consistently prepared cases, with segregation of duties, an auditable trail and visibility into the operational bottleneck.
- 1
Apply
- 2
Complete the file
- 3
Validate
- 4
Analyze
- 5
Decide and notify
Configurable flows
Turn scattered work into a governable process.
Many processes share the same pattern: they receive content, extract information, make decisions, generate documents and publish or archive them.
A configurable foundation to build the specific process without creating a different application for each area or client.
- 1
Receive
- 2
Classify
- 3
Process
- 4
Approve
- 5
Publish or archive
Conversational channels connected to the process
A process that can also call, listen and act.
The conversation does not stay isolated in a recording. eCatch can start an interaction from a case, interpret the outcome and return it to the flow to continue, escalate or request human review.
Request a voice demoAn appointment or task requires contact.
The process requests the interaction.
The agent listens, asks and confirms.
Confirms, reschedules, cancels or transfers.
eCatch updates the case and keeps the evidence.
AgentHello, I am calling to confirm your appointment tomorrow at 9:00 a.m.
PersonI need to move it to the afternoon.
AgentI can offer you 3:30 or 4:15. Which one works better for you?
From a conversation to an actionable opportunity.
The agent presents the authorized offer, identifies interest, records the intent and transfers to a person when the decision requires commercial judgment.
- Script and scope defined by the process
- Result linked to the customer and the case
- Exceptions visible to the team
It does not promise charges, discounts or decisions outside the approved rules.
Templates, not rigid applications
A standard foundation. Your operation, configured with governance.
The template avoids starting from scratch, but it does not hide the decisions that matter: roles, rules, data, documents, integrations, permissions and publishing criteria.
Discover
Current process, pain points, volume, participants, exceptions and constraints.
Configure
Workflow, queues, forms, documents, rules, roles and automations.
Publish
An agreed version goes into operation with clear scope and responsibilities.
Measure and adjust
The trace shows workload, waiting time, deviations and improvement opportunities.
Speed matters, but a defensible implementation requires understanding data, security, integrations and governance before production.
The process engine behind every solution
From the process model to daily work, without losing context.
Module
Configuration
Where processes, queues, forms, rules, deadlines and permissions are modeled, and controlled versions are published without programming an application for each client.
Module
Operation
Where your team works cases by queue, supervises the operation and reviews the trace of every decision.
One eCatch, in the cloud or on your infrastructure.
Whether as SaaS or installed on dedicated infrastructure, eCatch includes the Operation and Configuration modules.
Process modeler
Design stages, queues, transitions, human tasks and automated actions in a visual modeler. Version and publish changes in a controlled way.
Rules and decisions
Configurable validations and business rules define routes, assignments and exceptions without writing code.
Deadlines and escalation
Each queue has its service agreement, traffic-light status and escalation when a case approaches its due date.
Document management
Documents, versions, metadata and content stay linked to the case that needs them.
Forms and data
Capture and validate information within the process, without separating the form from the decision.
Queue-based work
Each person finds what they need to resolve by process, stage, priority and permissions.
Operational control
Monitor inputs, results, age, due dates, risk and the path of each case.
Audit and permissions
Know who acted, what they decided and what they could access; the log is protected against tampering.
Integrations
Connectors for email, storage, messaging and enterprise systems, plus webhooks for process events.
Lucía · contextual assistance
Help when the person needs it. It never decides behind the scenes.
Lucía can explain why a case is stalled, summarize its context and suggest the next step. When AI assistance is requested, it proposes values for review without creating permissions or applying changes on its own.
A verifiable decision
See your process before committing to a full transformation.
Contextual demo
We walk through one of the prospect's cases, not a module catalog.
Request a demo ↗Scoped pilot
We define the process, participants, data, integrations and measurement.
Design a pilot ↗Implementation through a partner
eCatch can be delivered directly or with a partner responsible for designing, implementing or operating the solution.
Let's talk about your process